Shipping

Processing time

Every product page shows whether a piece is ready to ship or on pre-order, along with the expected processing window from the label. Processing begins once your payment is confirmed.

• Ready-to-ship pieces usually dispatch within 3–5 business days after your order is confirmed.
• Pre-order pieces ship once production is complete. The estimated window is shown on the product page.
• Mixed orders may arrive in separate parcels if items have different dispatch dates — you will receive a tracking email for each shipment.
• During peak seasons (Golden Week, Singles Day, holiday sales), allow an extra 1–3 business days for warehouse handling.

Delivery methods

• Express courier (typically 3–7 business days to major destinations in North America, Europe, East Asia and Oceania).
• Standard international post (typically 5–25 business days depending on region and local customs processing).
• Exact carriers, transit estimates and prices are calculated at checkout for your address.
• Remote or island destinations may require additional transit time — checkout will reflect this where possible.

Shipping costs

Shipping is calculated by weight, destination and service level. You will see the full cost before payment. For mixed carts, we combine items where possible; if parcels must split, shipping is charged once unless stated otherwise at checkout.

After dispatch

• A confirmation email with tracking is sent when your parcel leaves the warehouse.
• Allow 24–48 hours for the first carrier scan to appear in the tracking system.
• If tracking has not updated after 5 business days, contact us with your order number.
• Delivery attempts follow your local carrier's policy. Uncollected parcels may be returned — see Returns for refused-delivery cases.