Pre-orders

What is a pre-order?

A pre-order item is produced or allocated after your purchase. It is common in indie Lolita fashion where labels work in small batches, limited colour runs or seasonal collections. Pre-ordering helps labels gauge demand and reduces overproduction.

What to expect

• The product page shows the expected processing or dispatch window before you add to bag.
• Pre-order timelines are estimates from the label and can shift if production, fabric sourcing or quality checks change.
• We email updates if there is a meaningful delay to your order — typically more than two weeks beyond the original estimate.
• Your card is charged at checkout; we do not hold authorisations without capturing payment for confirmed pre-orders.

Mixed carts

If your order contains both ready-to-ship and pre-order items, they may ship separately. You will not be charged twice for shipping unless stated at checkout. Each shipment receives its own tracking email when dispatched.

Before you pre-order

• Double-check size using the measurement chart — exchanges may be limited once production begins.
• Note the estimated dispatch window on your calendar, especially for event or gift purchases.
• Read any label-specific terms on the product page (non-refundable deposits, final-sale pre-orders, etc.).

Cancellation & changes

• Pre-order cancellation terms depend on the label and production stage.
• Contact us as early as possible if your plans change — we can often cancel before production starts.
• Once a piece enters production, cancellation may not be possible; partial refunds depend on the label's policy.
• Address changes are usually possible before dispatch — contact us with your order number.