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Privacy policy

This policy explains how LaceRealm collects, uses, stores and protects your personal information when you use lacerealm.com.

Information we collect

  • Account details such as name, email and shipping address when you register or checkout.
  • Order history, payment status and communication with customer care.
  • Technical data such as browser type, device, IP address and pages visited, to improve the site and prevent fraud.
  • Marketing preferences if you subscribe to our newsletter (you can unsubscribe at any time).

How we use it

  • To process orders, deliver products and provide customer support.
  • To send transactional emails about your orders, account and security.
  • To improve our website, product selection and checkout experience.
  • For marketing emails only with your consent where required by law.

Sharing with third parties

  • Payment processors to complete transactions securely — we do not store full card numbers.
  • Shipping carriers to deliver your order and provide tracking.
  • Analytics and infrastructure providers that help us operate the site, under contractual confidentiality.
  • We do not sell your personal information to third parties for their marketing.

Cookies & similar technologies

We use cookies and similar technologies for essential site functions (cart, session, locale), analytics and, where applicable, marketing. You can control non-essential cookies through your browser settings. Disabling essential cookies may affect checkout and account features.

Retention & security

We retain personal data for as long as needed to fulfil orders, comply with legal obligations and resolve disputes. We use industry-standard measures to protect data in transit and at rest; no method of transmission over the internet is 100% secure.

Your rights

  • Depending on your location (including EU/UK GDPR and similar laws), you may request access, correction, deletion or portability of your personal data.
  • You may object to or restrict certain processing, and withdraw consent for marketing.
  • You may lodge a complaint with your local data protection authority.
  • Contact [email protected] to exercise these rights — we respond within the timeframe required by applicable law.

International transfers

Your data may be processed in countries other than your own where our service providers operate. We ensure appropriate safeguards where required by law.