Returns & exchanges

Return window

You may request a return within 5 days of delivery for unused items in their original condition, with tags attached and packaging intact. The delivery date is determined by the carrier's proof of delivery.

Eligible items

• Ready-to-ship garments and accessories in unworn, resalable condition.
• Items with no signs of wear, alteration, perfume, smoke or washing.
• Pieces returned with all included accessories stated on the product page (bonnets, waist ties, detachable sleeves, etc.).
• Items in their original packaging or a suitable protective bag to prevent damage in transit.

Exceptions

• Pre-order and made-to-order pieces may have different terms — check the product page before ordering.
• Custom sizing, final-sale or clearance items where stated on the product page.
• Items marked as non-returnable in the product description.
• Intimate apparel, worn headwear or items that cannot be resold for hygiene reasons where stated.

Exchanges

If you need a different size or colour, contact us before returning. When stock allows, we can hold the replacement while your return is in transit. Exchanges follow the same condition requirements as returns. Price differences for alternate sizes or pieces are settled at checkout for the new item.

Refunds

• Refunds are processed to your original payment method once the return is received and inspected.
• Allow 5–10 business days for the refund to appear on your statement after approval.
• Original shipping costs are non-refundable unless the return is due to our error or a defective item.
• Return shipping is the customer's responsibility unless otherwise stated or agreed with customer care.