Help
Contact
Questions about sizing, pre-orders, an existing order or a piece you are dreaming about? Our customer care team is here to help — before and after you buy.
Customer care
- Email: [email protected]
- We aim to reply within 1–2 business days (Monday–Friday, excluding public holidays).
- Please include your order number for order-related enquiries.
- For sizing help, include your measurements in CM or IN and the product link you are considering.
Response times by topic
- Order status & tracking: usually within 1 business day.
- Size and fit advice: 1–2 business days — faster if you include measurements upfront.
- Returns and exchanges: 1–2 business days to confirm eligibility and provide instructions.
- Pre-order delays: we respond as soon as we have an update from the label; complex cases may take longer.
We can help with
- Size and fit recommendations before you buy.
- Pre-order timing, cancellation requests and order status updates.
- Returns, exchanges, delivery issues and damaged parcels.
- Product details, fabric questions, styling and coordinate suggestions.
- Duties, customs documentation and delivery options at checkout.
Before you write
- Check your order confirmation and tracking email — many answers are linked there.
- Sign in to your account to view order history, saved addresses and status.
- For returns, read the Returns page to confirm eligibility before contacting us.
Connect with us
- Instagram & Pinterest: styling inspiration, new arrivals and community features.
- Newsletter: sign up on the homepage for edits, pre-order windows and journal updates.
- We do not offer live chat or phone support at this time — email ensures we can research your order properly.